Privacy Policy
1. Data controller
- Controller: Pablo Ezequiel Martín Sans
- Tax ID (CUIT): 20-42304196-0
- Address: Sol de Mayo 1366, 05010 Córdoba, Argentina
- Contact email: contacto@artiolab.com
2. Scope
This policy describes how we process personal data when you visit or interact with https://www.artiolab.com, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
3. Data we collect
| Source | Data | Purpose |
|---|---|---|
| Contact form | Name, email, company, service, message | Handle and respond to your business inquiry |
| Web chatbot | Conversation messages, language | Guide you on services and, if applicable, hand off to WhatsApp |
| Analytics cookies (with consent) | Aggregated browsing data | Measure site usage and improve experience |
| Language cookie | ES/EN preference | Remember your language |
| Consent cookie | Cookie preferences | Store your choices |
4. Legal basis
- Contact form: data subject consent (privacy checkbox) and, where applicable, legitimate interest in handling business requests.
- Chatbot: implied consent when sending a message, with prior notice in the widget.
- Analytics cookies: explicit consent via the cookie banner.
- Necessary cookies: legitimate interest / technical necessity for site operation.
5. Retention
- Contact inquiries: up to 24 months from last interaction, unless legal obligation or ongoing business relationship applies.
- Chatbot conversations: as long as needed for the session and limited technical server logs.
- Analytics data: according to Vercel Analytics retention policy.
- You may request early deletion at any time.
6. Recipients and processors
We may share data with technology providers that support our services, only for the stated purposes:
- Vercel Inc. — hosting and web analytics (with your consent for analytics).
- OpenAI — chatbot message processing (server to server).
- Email provider / user's email client — when sending the contact form via email.
- We do not sell or transfer your data to third parties for our own commercial purposes.
7. International transfers
Some providers may process data outside the European Economic Area. In those cases, we apply appropriate safeguards (standard contractual clauses or other GDPR-recognized mechanisms).
8. Your rights
You may exercise rights of access, rectification, erasure, objection, restriction, portability, and withdraw consent by writing to contacto@artiolab.com with "Data protection" in the subject line. You may also lodge a complaint with your local supervisory authority.
9. Minors
This site is not directed at children under 14. If we detect minors' data without parental consent, we will delete it.
10. Security
We apply reasonable technical and organizational measures (HTTPS, access control, data minimization) to protect your information.
11. Changes
We may update this policy. The current version will be published on this page with the revision date.
Last updated: June 2026